Assessment tools help us get clear on your needs.
"The company was suffering. So much change had happened as the result of a new computer system implementation, leadership turnover and a merger, that operations were fragmenting and customer satisfaction was plummeting. The leadership team didn't know what exactly was happening throughout the ranks, or what to do about it. They hired Cabrillo Corporate Training consultants to perform a needs assessment. The consultants designed an interview guide and conducted 40 interviews with middle management and top executives. This data was compiled and presented back to the leadership team for verification. It turned out that while the picture that emerged wasn't pretty, it was accurate and it offered leadership some hope. A 3-phase training and coaching plan was developed and executed over the course of one year. Now, the organization is experiencing continuity and growth and customer satisfaction is at an all-time high."
This story represents the power of an effective needs assessment. Assessments help us build training plans that meet your company's needs. This means a more targeted training program and deeper change for your organization.
In this phase, a consultant or team of consultants may conduct interviews, observe operations, or analyze performance data in order to get a clear picture of what is happening now, and where your organization should head next. The result is a plan of action that addresses the real business issues at hand.
In addition to the customized assessments described above, we offer many other popular assessments to help your team work better together.