Courses to Improve Customer Service
Customer Service Essentials, Dealing with Difficult Customers, Creating a Service Oriented Workplace

Courses to Improve Working Together
Assertiveness, Building Rapport, Conflict Resolution, Cross Cultural Communication, Customer Service, Dealing with Difficult People, Gender Communication, Listening, Mediation, Nonverbal Communication, Relationship Building

Courses to Improve Sales
Persuasion, Customer Service, Telephone Skills, Effective Selling

Courses to Improve Management and Supervision
Coaching, Counseling Skills, Delegating, Giving Feedback, Goal Setting, Respect in the Workplace, Managing Diversity, Mediation

Courses to Improve Teamwork
Building a Supportive Workplace, Building a Vision, Team Building, Communication Skills for Teamwork, Making the Change to Teamwork, Managing Teams

Courses to Improve Meetings and Presentations
Meeting Management, Train-the-Trainer, Facilitator Training, Powerful Presentation Skills for Professionals, Powerful Presentations using Power Point

Courses to Improve Performance
Effective Interviewing, Leading and Managing Performance, Project Management, Project Management with Microsoft Project

Courses to Improve Computer Skills
Introduction to the Computer, Keyboarding, Internet, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Project, Microsoft Windows and File Management, Microsoft Word, Visio


Call (831)479-5039 to speak to a consultant today.

e-mail contact: claire.laughlin@cabrillo.edu