Staff Development

Register online for one of our workshops or telecourses.

Find the workshop or telecourse you want to register for, then choose the correct date for the class you want. Click on the "Register Online" button which will take you to our registration website.

Even if there is no charge for your class we ask that you register in advance so we know how many people will be in attendance.

Thank You!

Customer Service Essentials

This course will give you the hands-on basic skills that you need in order to deliver exceptional service and grow in your career.

In this class you will...

• Assess the needs and expectations of your primary customer groups
• Discuss customer service as as it relates to businesses success
• Discuss and practice stress management– a key to service success
• Use and practice powerful, positive speaking skills
• Use and practice open, positive nonverbal communication
• Learn and practice techniques for managing tough customer situations and conflicts
  And More!

Endorsed by the Santa Cruz County Workforce Investment Board.

Who should attend:

This class is designed for job seekers and entry-level employees and their supervisors, or employees who are new to their service-related positions. Please attend if you are in a position with direct customer contact.

Class #02SSCS1-07
Dates: Fri., March 5, 2010
Time: 9:00 am – 12:00 noon
Location: Cabrillo College
Room 5001 (Horticulture Center)
Cost: $45

Instructor: Michele Waters - See bio below

Call 831.479.6331 for registration questions.

Dealing with Difficult Customers

This afternoon course is the perfect compliment to the morning session. In the afternoon, you will learn and practice verbal and nonverbal skills to handle difficult customer situations such as anger, blame and sarcasm. Participants will work with pre-designed scenarios, and will build scenarios of their own. They will learn to manage their own stress responses, listen with empathy, and problem solve.

Who should attend:

This class is designed for job seekers and entry-level employees and their supervisors, or employees who are new to their service-related positions. Please attend if you are in a position with direct customer contact.

Class #02SSDC1-03
Dates: Fri., March 5
Time: 1:00 – 4:00 pm
Location: Location: Cabrillo College
Room 5001 (Horticulture Center)
Cost: $45

Michele Waters is adjunct faculty in Cabrillo¹s Communication Studies Department, and has taught hundreds of clients how to work effectively in teams, prepare powerful presentations and deliver quality customer service.

Call 831.479.6331 for registration questions.

Endorsed by the Santa Cruz County Workforce Investment Board.

Generational Diversity in the Workplace

This is the first time in America’s history that we have four generations working side by side in the workplace. This course is designed to equip participants with knowledge and skills to work with and lead cross-generational teams.

Through a series of individual and group activities, we will learn about the four generations, what formed them, their strengths and weaknesses, and techniques to train, communicate and motivate members from each generation.

Class #02SSGD1-01
Date: Fri., April 9
TIme: 9 am – 4 pm
Room 5001
Registration Fee: $95.00

Bonita Sebastian is an independent consultant and trainer, is author of 13 published books on Microsoft Office and is certified through Cabrillo College and the Economic and Workforce Development of the California Community Colleges and the Workplace Learning Resource Centers.

Telecourses for Spring 2010:

(For information see our Telecourses page)

Check back for new courses.

If you have any problems with registering online you may call the registration office at (831) 479-6331.

For a List of Training Courses we Offer click here

Call (831)479-5039 to speak to a consultant today.

e-mail contact: claire.laughlin@cabrillo.edu