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Blackboard Help
Run a Browser Check
Minimum Desktop Requirements
Troubleshooting
Student Frequently Asked Questions
Instructor Frequently Asked Questions
Helpline
There is a link to "Run a Browser Check" on the Blackboard Log In page. Click on this to make sure your browser is configured properly. (It just takes a second and may save you a lot of aggravation.) Before using Blackboard, make sure that you are using a supported browser and that your browser settings are correct. Blackboard Tune-Up
Minimum Desktop Requirements for Blackboard CE 8
• URL : Verify that you are logging into http://cabrillo.blackboard.com
• Authentication : Cabrillo Student Computing username and password
• Supported Operating Systems (fully updated) :
• Mac OS X 10.5. x
• Mac OS X 10.6. x
• Microsoft Windows XP
• Microsoft Windows Vista
• Microsoft Windows 7
• Supported Browsers for Windows:
| Internet Explorer® 8 | Internet Explorer 7 | Firefox® 3.6 | Firefox 3.5 | |
|---|---|---|---|---|
| Windows® XP (32-bit) | Compatible | Unsupported | Unsupported | Compatible |
| Windows Vista® (32-bit) | Certified | Compatible | Compatible | Compatible |
| Windows Vista (64-bit) | Certified | Compatible | Compatible | Compatible |
| Windows 7 (32/64-bit) |
Certified |
Unsupported |
Certified |
Compatible |
• Supported Browsers for Macs :
| Safari® 4 | Safari 3.2 | Firefox 3.6 | Firefox 3.5 | |
|---|---|---|---|---|
| Mac OS 10.5 "Leopard®" | Certified | Compatible | Compatible | Compatible |
| Mac OS 10.6 "Snow Leopard®" | Certified | Unsupported |
Certified | Compatible |
• Browser Tune-ups: Tips and Troubleshooting
If you are having trouble using Blackboard, there may be a problem with your browser or other software on your computer. First check and configure your browser, then read the following troubleshooting information.
• Turn off Pop-up Blockers : If a pop-up blocker is enabled, use of discussion postings, quiz windows, and download links will not work. Depending on the pop-up blocking software you are using, you may be able to set your Blackboard server as an allowed site, or you may need to disable the pop-up blocker while using Blackboard. Some browsers and security programs come with pop-up blockers, including Norton Internet Security 2003, AOL 8.0 and later, and Safari browsers. Again, disable the blocking software or set the Blackboard server as an allowed site.
The address to set as an allowed site in your web browser is: online.cabrillo.edu
Hours: Monday–Thursday, 8:30am–5pm, Friday 9am-1pm. 831-477-3241
You may also go to the login troubleshooting page for answers to common issues with Blackboard such as a name change, or incorrect student ID number. Please read Blackboard troubleshooting answers below BEFORE submiting a helpdesk request. Our response time is generally less than one business day.
