Run a Browser Check
Minimum Desktop Requirements
Troubleshooting
Student Frequently Asked Questions
Instructor Frequently Asked Questions
Helpline
Support Updates

Run a Browser Check

There is a link to "Run a Browser Check" on the Blackboard Log In page. Click on this to make sure your browser is configured properly. (It just takes a second and may save you a lot of aggravation.) Before using Blackboard, make sure that you are using a supported browser and that your browser settings are correct. Blackboard Tune-Up

Minimum Desktop Requirements for Blackboard CE 8

•  URL : Verify that you are logging into http://online.cabrillo.edu.

•  Authentication : Cabrillo Student Computing username and password

•  Supported Operating Systems (fully updated) :

•  Max OS X 10.3. x

•  Max OS X 10.4. x

•  Max OS X 10.5. x

•  Microsoft Windows XP

•  Microsoft Windows Vista

•  Supported Browsers for Windows :

•  Supported Browsers for Macs :

•  Browser Tune-ups: Tips and Troubleshooting

If you are having trouble using Blackboard, there may be a problem with your browser or other software on your computer. First check and configure your browser, then read the following troubleshooting information.

•  Turn off Pop-up Blockers : If a pop-up blocker is enabled, use of discussion postings, quiz windows, and download links will not work. Depending on the pop-up blocking software you are using, you may be able to set your Blackboard server as an allowed site, or you may need to disable the pop-up blocker while using Blackboard. Some browsers and security programs come with pop-up blockers, including Norton Internet Security 2003, AOL 8.0 and later, and Safari browsers. Again, disable the blocking software or set the Blackboard server as an allowed site.

The address to set as an allowed site in your web browser is: online.cabrillo.edu

Helpline for Blackboard CE 8

Hours: The helpline will be staffed by students from the Computer Support Specialist program Monday–Thursday, 8am–5pm. 831-477-3241

You may also email the Teaching and Learning Center at online@cabrillo.edu. Please include your full name and refer to the course you are registered for by section number.