Cabrillo Extension Classes
EXCEPTIONAL CUSTOMER SERVICE
We all know the importance of delivering exceptional customer service! One unhappy customer will tell 9 people, while a satisfied customer is likely to return to your business again and again. The classes in this short series are designed to give you the tools you need to deliver exceptional service to both internal and external customers, deal with difficult customers, and organize your workplace around service-oriented values. If your business has customers (and who doesn’t?), this series is for you!
Register for both classes below: Customer Service Essentials & Dealing with Difficult Customers for just $99!
What IS customer service? How do I deliver exceptional service? And why is it so important to my success? These and other questions will be answered in this half-day, highly interactive program.
In this class you will...
Fri., Nov 21
9:00 am - 12 Noon
Michelle Waters - see bio below
We all have them... DIFFICULT customers! Do your customers make your work life more challenging? Do they complain or protest? Do they attack or defend? As a customer service professional, you’ve encountered them all!
Come to this action packed half-day session to...
Fri., Nov 21
1:00 - 4:00 pm
Michelle Waters- see bio below
Also enroll in our 60-minute webinar for Managers! Spend just 60 minutes to get the critical information you need to put your new customer service skills to work!
As a manager in a service industry, you want more than employees who can repeat customer service slogans and parrot actions like smiling and reading the customer’s name. You want a work- force that understands the importance of service and the impact that it makes on your bottom line. Besides, employees who are committed to the value of service will be better at their jobs and more satisfied overall. You will:
Participants will receive webinar log-in information upon registration.
Mon., October 20
10:30 - 11:30 am
Michelle Waters is a senior trainer for Cabrillo Corporate Training, and we refer to her fondly as “the Queen of Customer Service!” She infuses each training with expertise and enthusiasm and has taught hundreds of clients how to deliver quality customer service and work effectively in teams.