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Cabrillo Extension Classes
Human Resource Management

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Creating a Climate of Trust
As a supervisor, your ability to create and sustain a climate of trust is critical to your team’s satisfaction and success. But how can you demonstrate that you’re worthy of your direct reports’ trust, and, perhaps more importantly, how do you transform a climate that is currently NOT high in trust, into the opposite? Come to this class to…

  • Explore the high cost of low-trust work groups
  • Define trust, and identify the specific behaviors that support it
  • Assess your part in creating a trusting work place
  • Make a plan for improving trust that is tailored to your team

 

Date: Mon., March 23    
Time: 6:00 - 9:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

     register online

 

Date: Wed., March 25        
Time: 2:00 - 5:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

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Setting Clear Goals and Performance Expectations
Tackling employee performance issues is an expected part of the supervisory role. Simply telling or our employees what to do and how to do it often isn’t enough! Many performance issues stem from poorly defined goals and lack of purposeful feedback; Effective performance management starts with clear expectations, is reinforced through coaching and support- and is NOT deferred to an annual performance appraisal! Come to this course to...

  • Discern between performance management and performance evaluation.
  • Understand and practice the critical process of setting clear performance expectations.
  • Translate performance expectations into measureable goals.
  • Evaluate performance through the lens of a 4-part performance management model.
  • Discuss common barriers to effective performance and make a plan for overcoming those barriers.


Date: Mon., March 30      
Time: 6:00 - 9:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

     register online

 

Date: Wed., April 1      
Time: 2:00 - 5:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

     register online
 

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Managing & Resolving Conflict
Conflict is a part of life. How confident and competent we are at resolving conflict can have a profound impact on our success at work and in life. In this course you will…

  • Understand what conflict is and why your ability to engage in effective conflict is so vital to your success.
  • Assess your own conflict style.
  • Learn about 5 common approaches to conflict and the pros and cons of each.
  • Understand common barriers to conflict and make a plan for overcoming those barriers.
  • Apply a simple process for resolving the most ingrained conflicts.

Date: Tue., March 17        
Time: 2:00 - 5:00 pm                    
Cost: $54

 

     register online

 

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Motivating Others
“I just wish I knew how to motivate my employee!” This familiar refrain speaks to the nebulous nature of motivation and why it frustrates us as supervisors. Understanding what motivates people and how to motivate others is a key skill in our ability to effectively lead. Many of us resort unconsciously to the old carrot-and-stick methods with very limited success. Come to this course to...

  • Understand your role in creating the motivational climate at work
  • Review key motivational theories that explain the science behind what we do and don’t do
  • Practice key motivational techniques such as the 4-D cycle, goal setting and measurement, coaching and recognition.
  • Build a plan for motivating employees by making them feel connected, valued and competent

Date: Mon., April 27    
Time: 6:00 - 9:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

     register online

 

Date: Wed., April 29    
Time: 2:00 - 5:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

      register online
 

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Conducting Quality Interviews and Selecting the Best Candidates
Have you ever looked around the office and wondered how certain people were chosen for the position they hold? If so, you know that hiring the wrong person can impact the business results and office morale. The problem is that traditional interviewing methods do not tell us what we need to know about potential job candidates. Dynamic behavioral interview techniques can help us find the right people for the right jobs. In this course you will...

  • Discuss common obstacles to effective employee recruitment & development
  • Learn the basics of behavioral interviewing
  • Practice writing and asking behavioral interview questions
  • Evaluate your open positions through the lens of core competencies

 

Date: Mon., May 18      
Time: 6:00 - 9:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

     register online


Date: Wed., May 20    
Time: 2:00 - 5:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

 

   register online

 

 


 

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