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Cabrillo Extension Classes
Human Resource Management

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Creating a Climate of Trust
As a supervisor, your ability to create and sustain a climate of trust is critical to your team’s satisfaction and success. But how can you demonstrate that you’re worthy of your direct reports’ trust, and, perhaps more importantly, how do you transform a climate that is currently NOT high in trust, into the opposite? Come to this class to…

  • Explore the high cost of low-trust work groups
  • Define trust, and identify the specific behaviors that support it
  • Assess your part in creating a trusting work place
  • Make a plan for improving trust that is tailored to your team

 

Mon., Oct. 19    
6:00 - 9:00 pm                    
Cost: $58
Room: 1522

     register online

 

Tue., Oct. 20      
9:00 am - 12:00 Noon                   
Cost: $58

Room: 1522

     register online

 

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Setting Clear Goals and Performance Expectations
Tackling employee performance issues is an expected part of the supervisory role. Simply telling or our employees what to do and how to do it often isn’t enough! Many performance issues stem from poorly defined goals and lack of purposeful feedback; Effective performance management starts with clear expectations, is reinforced through coaching and support- and is NOT deferred to an annual performance appraisal! Come to this course to...

  • Discern between performance management and performance evaluation.
  • Understand and practice the critical process of setting clear performance expectations.
  • Translate performance expectations into measureable goals.
  • Evaluate performance through the lens of a 4-part performance management model.
  • Discuss common barriers to effective performance and make a plan for overcoming those barriers.


Mon., Oct. 26      
6:00 - 9:00 pm                    
Cost: $58

Room: 1522

     register online

 

Tue., Oct. 27      
9:00 am - 12:00 Noon                     
Cost: $58

Room: 1522

     register online
 

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Getting to the ROOT of the Problem

In this fast paced and competitive environment, getting to the root of the problem quickly, accurately, and decisively is critical to survival and success! Finding the root cause of a problem is the key to making sure the right steps will be taken to resolve it once and for all. Learn how to find creative solutions and how to make faster, high quality decisions.

Topics will include how to:

  • Identify problems and their root causes
  • Apply basic problem-solving tools
  • Avoid common errors
  • Develop and evaluate solutions
  • Communicate effectively about problems

Tue., Oct. 27      
9:00 - 11:00 am  
                
Register by Sept. 14: $32
Register after Sept. 14: $38
Room: SAC 202

     register online

 

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Managing & Resolving Conflict
Conflict is a part of life. How confident and competent we are at resolving conflict can have a profound impact on our success at work and in life. In this course you will…

  • Understand what conflict is and why your ability to engage in effective conflict is so vital to your success.
  • Assess your own conflict style.
  • Learn about 5 common approaches to conflict and the pros and cons of each.
  • Understand common barriers to conflict and make a plan for overcoming those barriers.
  • Apply a simple process for resolving the most ingrained conflicts.

Tue., Sept. 22    
1:30 - 4:30 pm                  
Cost: $54

Room: 1522

     register online

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Building a Positive Workplace: Employee Recognition that Works

We all know that recognizing others is an important part of leadership, and yet we often get fooled into thinking that recognition efforts must be formal and consistent across an organization. In this creative half-day class you will…

  • Examine the pros and cons of formal and informal recognition plans.
  • Learn more about the key elements of a great place to work and discuss ways to implement those elements in your own workplace.
  • Develop your own guidelines for recognition in your workplace
  • Practice delivering meaningful recognition.

Monday, November 2            
1:00 - 4:30 pm                     
Fee: $68

Room: 1522

 

     register online

 

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Attract and Retain the Right Employees

We all want to attract and retain the right employees, but as a small business with limited resources, it can be a daunting task. Come to this power packed 2 hour seminar to:

  • Learn more about what it takes to define a recruitment and retention plan for your business
  • Explore best practices in recruitment and retention
  • Review the core strategies employed by “Great Workplaces”
  • Discuss ways that you can strengthen your recruitment and retention strategies, no matter the current size of your business.

Thu., Nov. 19
9:00 - 11:00 am
Room: 1522

Register by Sept. 14: $32
Register after Sept. 14: $38

 

register online

 

Claire Laughlin is a consultant and trainer for Cabrillo's Corporate Training department. This and other classes that Claire teaches are designed to leverage the power of the intersection between creativity, group dynamics, collaborative process, and easy-to-use tools.

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Motivating Others
“I just wish I knew how to motivate my employee!” This familiar refrain speaks to the nebulous nature of motivation and why it frustrates us as supervisors. Understanding what motivates people and how to motivate others is a key skill in our ability to effectively lead. Many of us resort unconsciously to the old carrot-and-stick methods with very limited success. Come to this course to...

  • Understand your role in creating the motivational climate at work
  • Review key motivational theories that explain the science behind what we do and don’t do
  • Practice key motivational techniques such as the 4-D cycle, goal setting and measurement, coaching and recognition.
  • Build a plan for motivating employees by making them feel connected, valued and competent

Tue., Nov. 24      
9:00 am - 12:00 Noon               
Cost: $58

Room: 1522

      register online
 

Mon., Nov. 30    
6:00 - 9:00 pm                    
Cost: $58

Room: 1522

     register online

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Leading Meetings that Matter
Just what you need: A meeting about meetings! Unfortunately, many of the meetings we organize and attend prove to be a waste of time, energy and money! This class ensures that the meetings you lead will be purposeful and productive.
In this class you will...

  • Write an effective agenda
  • Design a meeting process that gets results using the RPR method.
  • Engage the right people at the right time
  • Set effective “rules of engagement” that bring out the best in your meeting participants
  • Stimulate the “right kind” of conflict in a meeting
  • Capture action items effectively
  • Address some of the benefits and limitations of web-based meetings

 

Tue., Dec. 1      
9:00 am - 12:00 Noon                     
Cost: $58

Room: 1522

     register online

 

Mon., Dec. 7    
6:00 - 9:00 pm                    
Cost: $58

Room: 1522

     register online

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Presenting with Confidence
The old adage states that many people dread speaking in public than death. For most of us, however, speaking in public creates mild but manageable anxiety. Having something to say and being able to say it well empowers all involved! In this course you will...

  • Learn 5 ways to quickly organize your thoughts when you are asked to present
  • Discern between 3 common speaking purposes and know how each influences your content
  • Consider your audience and let them co-author your speech
  • Review important tips and tricks for creating great visual aids
  • Play with delivery skills that will help your audience get the most from your message

Tue., Dec. 8      
9:00 am - 12:00 Noon                   
Cost: $58

Room: 1522

     register online

 

Mon., Dec. 14      
6:00 - 9:00 pm                    
Cost: $58

Room: 1522

     register online

 

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Conducting Quality Interviews and Selecting the Best Candidates
Have you ever looked around the office and wondered how certain people were chosen for the position they hold? If so, you know that hiring the wrong person can impact the business results and office morale. The problem is that traditional interviewing methods do not tell us what we need to know about potential job candidates. Dynamic behavioral interview techniques can help us find the right people for the right jobs. In this course you will...

  • Discuss common obstacles to effective employee recruitment & development
  • Learn the basics of behavioral interviewing
  • Practice writing and asking behavioral interview questions
  • Evaluate your open positions through the lens of core competencies


Tue., Dec. 15      
9:00 am - 12:00 Noon                     
Cost: $58

Room: 1522

   register online
 

Mon., Dec. 21      
6:00 - 9:00 pm                    
Cost: $58

Room: 1522

     register online

 


 

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