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Professional Development Classes

Employers:
Cabrillo Extension can create an account for your company that allows your employees to register for our classes pending your approval. With the company account we can then invoice you when your employees register for a Cabrillo Extension class. A company account will allow you to review your company information, approve any registration requests made by your employees, review your student-employees and print their transactions.

Follow the link below to submit information that will allow us to create a company account for your business.

Request for Company Account


Customer Service Academy

Become a Customer Service PRO!

The secret is out! Competition is fierce. One of your primary competitive advantages as a business is providing exceptional customer service. Are you ready? Are you a PRO?

  • Who is your customer and what does he or she want?
  • How can you build empathy for your most difficult customers?
  • How can you improve the customer experience in your workplace?
  • How can you turn a challenging customer into a customer for life?

Join us for this dynamic and engaging 4-part Customer Service Series. In this series, you will gain the skills and practice you need to become a customer service PRO! A certificate of completion will be awarded to those who complete all 4 modules.

4 Tue., May 31 - June 21
9:00 am - 12:00 Noon

Room: 1522
Fee: $245

 

register online

Michelle Waters is fondly known to all of us at Cabrillo as “the Customer Service Queen!” Having studied and taught the delivery of exceptional service for over 15 years, Michelle sees business through the eyes of a PRO and can help you do the same. Michelle has consulted with dozens of agencies on how to improve their customer service ratings by using powerful, simple techniques.
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The New Face of Performance Management

The key to organizational success is to focus efforts on truly engaging with employees around issues related to performance outcomes. The new face of performance management calls us to look forward and spend our time setting dynamic goals and coaching our employees. This is a new approach to the basic performance management principles of planning, developing, monitoring, and “rating.”

Come to this dynamic 2-hour seminar to examine the paradigm behind new approaches to performance management, and to discuss how to improve your performance management system in ways that will inspire higher engagement and create greater organizational success.

Tue., June 21 CLASS CANCELLED
7:30 - 10:00 am
Location: Sesnon House

Register by Feb. 29: $32
Register after Feb. 29: $38


Vicki Miranda is a Human Resources professional with over 25 years of leadership experience. She provides skilled insight into leadership issues based on her experience with organizational teams, employee/labor relations, leadership development and conflict resolution.

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Outclass the Competition: Interpersonal Skills for Business and Social Situations

A dynamic, hands-on, two-part course with a focus on the ultimate business tool - business and etiquette intelligence!

Success in the workplace relies on relationships. In today’s competitive business environment, it’s essential that executives understand how to present a polished and professional appearance.

In this unique course, participants will first learn and apply critical networking skills in a business setting. This will be followed by a dining etiquette course while enjoying a four-course meal prepared by Cabrillo’s own Culinary Arts students.

Part One: How to Distinguish Yourself from the Competition
In this part, you will acquire the knowledge of a world-class executive! You will…

  • Learn to make a good first impression: visual and verbal
  • Introduce yourself and others with ease and grace
  • Start a conversation, keep it going and graciously exit
  • Build rapport for successful business relationships – from administration to management
  • Put all of this to practice in a networking session

Part Two: Dine Like a Diplomat: The Art of the Business Meal
Business relationships are developed and strengthened at the table! In this segment of class you will…

  • Learn host and guest etiquette
  • Master silverware savvy
  • Practice American and Continental styles of eating
  • Become familiar with the courses in a meal and how to eat them
  • Review the Do’s and Don’ts of table manners
  • Learn and practice toasting etiquette: begin, be brief and be seated

COMING SOON
4:00 - 8:00 pm
Location: Sesnon House

Register by Sept. 12: $110
Register after Sept. 12: $125
plus a $35 material fee payable at registration

 

register online

Elizabeth Clifton-Doolin is a graduate of the Protocol School of Washington, the only nationally accredited educational institution providing training in business etiquette, image training and cross-cultural awareness. Elizabeth has been on the leading edge of providing and marketing these increasingly important skills to help professionals develop a solid business network that will carry them through their entire corporate life. _____________________________________________________________________________________________________________

Life in the Balance - Mindfulness Meditation in the Workplace

This course introduces participants to a variety of mindfulness practices that are of great value in the workplace. A groundswell of brain research over the past 10 years affirms the benefits of mindfulness practice in workplace, medical and personal settings. So much so that numerous local tech companies like Google, Apple, Facebook and LinkedIn have seen the value in their organizations and established formal mindfulness programs. Benefits of these practices are improved concentration and attention, improved working relationships, the ability to handle stress more effectively, and an increased baseline happiness.

Over the course of the 7-week class students have sufficient time to practice between classes, then bring that personal practice experience into each class. We will have time to discuss experiences, share and ask questions.

7 Sat., April 2 - May 21 (No class May 7)
10 - 11:30 am (all dates except below)
10 am - 4 pm (May 14th only)
Room: 608
Register by Feb. 29: $245
Register after Feb. 29: $270

 

register online

 

Bill Culman, MBA, has been practicing various forms of meditation for over 40 years. After a long career in high-tech software engineering, he now teaches mindfulness meditation in corporate settings. He has completed Mindfulness Based Stress Reduction practicum teacher training as well as Koru Mindfulness teacher certification training.

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Understanding Your Work Style & Strengths

The ultimate key to success at work is understanding yourself! Learning more about your personal style and strengths can help tremendously.

Once we understand our strengths and style, we can align our work more closely and create the right “fit.”These choices will create a higher degree of success, satisfaction and engagement in our work.

Register for both workshops below for just $120


register online

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Understanding Your Work Style - Using DISC

What is DISC? A DISC Profile provides a comprehensive overview of the way that people think, act, and interact. It is the most widely used profiling tool of its kind, and is supported by decades of validation and reliability studies.

The DISC assessment measures four primary behavioral traits: Dominance (D), Influence (I), Steadiness (S) and Conscientiousness (C)

You will complete the DISC Classic Profile in class and then take a deep dive into your preferences and workstyle. Most importantly, you will apply what you learn to aspects of your work building a deeper understanding of your team members, and making it easier to work with some of your “difficult to understand” colleagues.

COMING SOON
8:30 am - 12 Noon
Room: 1522

Register by Feb. 29: $62
Register after Feb. 29: $70
Plus $35 material fee at registration for the DISC assessment

 

 

 

 

 

register online

 

Claire Laughlin, MA, is a dynamic and engaging trainer with over 20 years of diverse experience. She brings her background in management, a relentless dedication to transformation, and a passion for improving relationships to all of her training programs.

 

 

 

 

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Understanding Your Strengths

Why do you feel limitless when working on certain projects, and completely drained when working on others? Why do you opt in with a certain kind of work assignment or situation, and opt out of others? Chances are, it’s because of your strengths.

Donald O’Clifton was an educational psychologist who was interested in what makes people successful. In partnership with the Gallup organization, Dr. Clifton studied the best of the best, and came up with the StrengthsFinder system to measure personal talent.

In this half day class, we will “unpack” your top five strengths, looking at the implications of each, and delving deeply into your positive experiences. We will use our profiles to create an intentional road map for the coming year.

Prior to class, you will receive instructions on how to purchase and take your online StrengthsFinder assessment for just $15. You will print your top five strengths and bring them with you to class.

Fri., May 20
8:30 am - 12 Noon
Room: 1522

Register by Feb. 29: $62
Register after Feb. 29: $70

 

 

 

register online

 

Claire Laughlin, MA, is a dynamic and engaging trainer with over 20 years of diverse experience. She brings her background in management, a relentless dedication to transformation, and a passion for improving relationships to all of her training programs.

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Effective Communication

In any aspect of your life, communication is key. Proper communication ensures everyone is on the same page and things flow a little easier. This is why you want to make sure you are getting your message across as clearly as possible. Even the aspect of how you communicate with your colleagues’ needs careful consideration. For instance, are you using the right medium to communicate? Should you send an email, call, or stop by their office? Are you communicating too much information or not enough?

By mastering five simple communication strategies you can ensure that you are a key communicator in your office. By listening fully, watching for non-verbal cues and not making assumptions, you will be able to a go a long way to show that you are a reliable, respectable, and indispensable employee.

Fri., May 20
1:30 - 4:30 pm
Room: 1522
Register by Feb. 29: $52
Register after Feb. 29: $58

register online

 

Dianthe Skurko specializes in communication strategies and execution, including messaging and content creation, project management, partner and strategic alliance relationship management, and team building for cultural and behavior change.

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Presentational Speaking Series

The 3S's for making Powerful, Persuasive Presentations: Style, Structure, and Strategy

How you present yourself and your ideas at work can accelerate or decelerate your career. Come to this short series of courses to build the ability, confidence and skill to speak powerfully and persuasively.

The 3 classes and information about each are listed below.

  • Managing Speaking Anxiety and Style
  • Structuring Your Presentation
  • Strategic Q & A Respondings

3 Mon., July 11 - 25 - CANCELLED
9:30 am - 1 pm
Room: 1522

Fee: $195


Janell Payne began teaching public speaking for over 10 years. She coaches professionals across all types of industries including: high tech, bio tech, health, education, agriculture, small business owners, government, finance, and start-up’s to present with confidence and influence. Her expert coaching helps speakers to manage their speaking anxiety, develop persuasive and strategic presentations, and hone facilitation skill.

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Presentational Speaking: Managing Speaking Anxiety and Style

Everybody gets nervous but not everybody shows it. Discover how body language impacts your message, and how to downplay signs of nervousness. You only get one shot to make a first impression! In this module you will evaluate how others see you, and experiment with new behaviors to elevate your presence in front of the room. Build new muscle memory in this interactive course, while learning strategies for managing your anxiety.

COMING SOON
9:30 am - 1 pm
Room: 1522

Fee: $75

 

Janell Payne - see bio above

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Presentational Speaking: Structuring Your Presentation

Learn how to organize your presentation for maximum impact. Having a deep understanding of your audience (e.g., peer level, internal or external facing, decision makers, or your team) is critical and will influence your strategic structure. Learn the different approaches so that you use the most effective format to best suit your audience, and meet your speaking goal.

COMING SOON
9:30 am - 1 pm
Room: 1522

Fee: $75

 

Janell Payne - see bio above

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Presentational Speaking: Strategic Q & A Responding

You've made it through your presentation (phew!) but now, here come the questions...are you ready? Managing an effective Q & A session requires high-level listening and facilitation skills. In this module you will learn strategies for listening, paraphrasing, and moving the ball toward an outcome.

COMING SOON
9:30 am - 1 pm
Room: 1522

Fee: $75


 

 

 

 

 

 

 

 

 


 

 

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