Cabrillo Extension Classes
Supervisory Academy Training Series

Supervisory Training Academy 2012

Being a supervisor can be difficult! You have a lot of responsibility, and usually, very little training. This program was designed to change all of that! The Cabrillo College Supervisory Academy is a 12-week program designed to help you develop your skills and become a better supervisor. You can pick and choose which modules are best for you, or attend all 12!

In our weekly meetings, you will learn...

• Skills that will make your job easier
• To know yourself better as a supervisor and make effective choices about your leadership development
• Time management and priorities
• Better communication with your staff
• Team building skills
• Stress and conflict management
• How to Motivate your employees toward better performance

Session 1:

Dates: Tuesdays, March 13 - May 29, 2012
Time: 1:30 - 4:30 pm
Location: Classes are held in the Horticulture Building, Room 5001, Cabrillo College Aptos Campus
Take ALL TWELVE MODULES for just $545

                    OR

Session 2:
Dates: Wednesdays, March 14 - May 30, 2012
Time: 6:00 - 9:00 pm
Location: Classes are held in the Horticulture Building, Room 5001, Cabrillo College Aptos Campus
Take ALL TWELVE MODULES for just $545

 

    

COURSE MODULES:

Module 1
Being a Great Supervisor
Being a supervisor is a lot of responsibility. As a leader in your organization, you help set the tone, and you have the potential of making a very positive impact.
In this introductory course you will...

• Understand the roles and responsibilities of effective supervisors
• Assess your own supervisory skills and strengths
• Set goals for your supervisory development

Date: Wed., March 14      OR     Tue., March 13
Time: 6:00 - 9:00 pm               1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

    

Module 2
Managing Time and Priorities
Today's work world moves quickly. As a leader, you may move from one emergency to the next, and often, important tasks like planning and organizing do not get done.
In this course you will...

• Assess how you spend your time at work using the dimensions of urgency and importance
• Prioritize your tasks, and take control of your schedule
• Understand common barriers to effective time management and make a plan to overcome your barrier
  
  

Date: Wed., March 21      OR      Tue., March 20
Time: 6:00 - 9:00 pm                 1:30 - 4:30 pm
Location: Room 5001
Cost: $54

    

Module 3

Legal Issues in Management
Today's supervisor needs to have a solid knowledge of the laws and practices that apply to California businesses. This overview will help you identify potential risks in your business and will give you resources for learning more.
In this course you will...

• Review current laws & Affirmative Action
• Discuss the ramifications of wrongful termination and how to avoid it
• Discuss privacy & confidentiality and how to ensure them for your customers
• Discuss ethical conduct and compare your training programs to ethical conduct standards
• Understand how an HR audit can help reduce your risk
• Review safety & accident prevention concepts and apply those to your business
  
  

Date: Wed., March 28      OR       Tue., March 27
Time: 6:00 - 9:00 pm                  1:30 - 4:30 pm
Location: Room 5001
Cost: $54

    

Module 4

Essential Communication Skills
As a leader, your communication style and habits have a disproportionate impact on the "climate" of the organization. The way you communicate can heavily influence employee motivation, the quality of information shared, and employee engagement.
Come to this course to...

• Practice essential skills for creating the organization you want, including listening and speaking clearly
• Understand the functions & channels of communication in an organization
• Understand communication barriers and practice overcoming those barriers
  

Date: Wed., April 4         OR      Tue., April 3
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

  

Module 5

Building a Team
Working with a team can be a challenge. But when we understand some basic principles of teamwork, we can transform our working relationships by harnessing the power of our differences and creating a powerful work team.
Come to this course to...

• Understand team development and the 5 elements of effective teamwork
• Learn key steps for building collaboration and achieving consensus
• Engage in a team decision making exercise and apply the decision making model to a work-related issue

Date: Wed., April 11      OR       Tue., April 10
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

    

Module 6
Managing Stress and Conflict
It's now common knowledge that stress is a serious and dangerous health risk factor and can be linked to many of our most serious health challenges. But did you know that stress is also the cause of billions of dollars in lost productivity and revenue in our workplaces? Stress is also at the core of how we handle conflict. When we can reduce our stress, conflict cycle can become more productive.
In this course you will...

• Define stress and understand its causes
• Identify your personal triggers and practice managing your stress reactions
• Understand 5 conflict responses and practice effective conflict management

Date: Wed., April 18       OR      Tue., April 17
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

    

Module 7

Quality Improvement Principles
The quality of our products, our services and our internal processes is critical for business success. If we understand the key concept of continuous quality improvement and are able to apply that concept to key processes, we can become more effective, efficient and profitable.
Come to this class to...

• Learn to evaluate the needs of both external and internal customers
• Learn and apply the PDSA model (Plan, Do Study, Act)
• Learn and practice useful process improvement and analysis tools such as: fishbone diagram, tree diagram, brainstorming and plus-delta evaluation

Date: Wed., April 25       OR      Tue., April 24
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

    

Module 8
Performance Management
Employee performance problems can be frustrating. Often, we act as if simply telling or showing our employees how to perform should be enough. However, performance needs to evolve through coaching and support- and NOT be relegated to an annual performance appraisal.
Come to this course to...

• Discern between performance management and performance evaluation
• Apply a 4-part performance management model to your most pressing performance issues
• Discuss common barriers to effective performance and make a plan for overcoming those barriers

Date: Wed., May 2          OR      Tue., May 1
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

    

Module 9

Interviewing and Selecting Team Members
If you've ever had to supervise someone you suspect is in the wrong job, you know that the wrong person in the job can cost your business a lot of money and can produce a lot of stress. But often, traditional interviewing methods do not tell us what we need to know about potential job candidates. Behavioral interviewing can help us make better selections and find the right people for the right jobs.
In this course you will...

• Discuss common obstacles to effective employee recruitment & development
• Learn the basics of behavioral interviewing
• Practice writing and asking behavioral interview questions
• Evaluate your open positions through the lens of competencies

Date: Wed., May 9         OR       Tue., May 8
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

    

Module 10

Employee Motivation
Understanding how to motivate others is a key skill in our ability to effectively lead others. Many of us resort unconsciously to the old carrot-and-stick methods with very limited success.
Come to this course to...

• Understand your role in creating the motivational climate at work
• Practice impacting employee motivation using the 4-D cycle, coaching, supporting and recognition skills
• Build a plan for motivating your team

Date: Wed., May 16        OR      Tue., May 15
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

      

Module 11

Business Writing
In today's world, we communicate constantly: e-mail, text, facebook, tweets- the list goes on. But in this busy world, the quality of our communication makes a difference. For better or worse, people make judgments about our competence and credibility based on our written and oral communication.
Come to this class to...

• Learn 5 ways to quickly organize your thoughts and translate them into writing
• Learn and practice essentials skills for effective e-mail communication
• Review common e-mail mistakes and ways to ensure that you don't make them!
• Learn common grammatical and word choice errors and receive a cheat sheet to improve your writing

 

Date: Wed., May 23        OR      Tue., May 22
Time: 6:00 - 9:00 pm                1:30 - 4:30 pm
Location: Room 5001
Cost: $54

 

    

Module 12

Presentational Speaking
Many people report feeling more afraid of speaking in public than of death. For most of us, however, speaking in public creates mild but manageable anxiety. What we do with this anxiety is very important to our success, and learning a few key skills can help us be much better prepared for those planned and unplanned moments when we are called upon to speak.
In this course you will...

• Learn 5 ways to quickly organize your thoughts when you are asked to present
• Discern between 3 common speaking purposes
• Consider your audience and make a plan for meeting their needs
• Review important tips and tricks for creating great visual aids

Date: Wed., May 30      OR      Tue., May 29
Time: 6:00 - 9:00 pm              1:30 - 4:30 pm
Location: Room 5001
Cost: $54

    

Instructors: This course will be led by Michelle Waters, and other Cabrillo Corporate Training consultants.