- Being a Great Supervisor
- Managing Time & Priorities
- Customer Service Skills
- Navigating Personal Change
- Essential Communication Skills
- Managing Stress & Conflict
- Quality Improvement
- Performance Management
- Interviewing & Selecting Team Members
- Employee Motivation
- Business Writing
- Presentational Speaking
Cabrillo Extension Classes
Supervisory Academy Training Series
Supervisory Training Academy
Being a supervisor can be difficult! You have a lot of responsibility, and usually, very little training. This program was designed to change all of that! The Cabrillo College Supervisory Academy is a 12-week program designed to help you develop your skills and become a better supervisor.
You can pick and choose which modules are best for you, or attend all 12!
In our weekly meetings, you will learn...
- Skills that will make your job easier
- To know yourself better as a supervisor and make effective choices about your leadership development
- Time management and priorities
- Better communication with your staff
- Team building skills
- Stress and conflict management
- How to Motivate your employees toward better performance
Session 1:
Dates: COMING SOON
Time: 1:30 - 4:30 pm
Location: Classes are held in the 1500 Bldg., 2nd floor, Room 1522
Take ALL TWELVE MODULES for just $545
A comprehensive manual is included for particpants registered in the entire program.
OR
Session 2:
Dates: COMING SOON
Time: 6:00 - 9:00 pm
Location: Classes are held in the 1500 Bldg., 2nd floor, Room 1522
Take ALL TWELVE MODULES for just $545
A comprehensive manual is included for particpants registered in the entire program.
COURSE MODULES:
Module 1
Being a Great Supervisor
Being a supervisor is a lot of responsibility. As a leader in your organization, you help set the tone, and you have the potential of making a very positive impact.
In this introductory course you will...
- Understand the roles and responsibilities of effective supervisors
- Assess your own supervisory skills and strengths
- Set goals for your supervisory development
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Module 2
Managing Time and Priorities
Today's work world moves quickly. As a leader, you may move from one emergency to the next, and often, important tasks like planning and organizing do not get done.
In this course you will...
- Assess how you spend your time at work using the dimensions of urgency and importance
- Prioritize your tasks, and take control of your schedule
- Understand common barriers to effective time management and make a plan to overcome your barrier
Date: Wed.,TBD OR Mon.,TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Customer Service Skills
Customer Service is the lifeblood of business. In today's competitive environment, serving our customers well can mean the difference between success and failure. This highly interactive course will give you the hands-on skills that you need to deliver exceptional service and to grow in your career.
In this course you will...
- Assess the needs and expectations of your primary customer groups using the RATER scale
- Practice critical skills such as stress management, positive speaking skills, and active listening.
- Use and practice open, positive nonverbal communication.
- Learn and practice techniques for turning "walkers" into "talkers" and for handling tough customer situations and conflict
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Navigating Personal Change
Life is constantly changing and change inevitably creates stress. Unfortunately, that can lead to feelings of overwhelm. As a leader, it is imperative that you model appropriate and healthy responses to change. What changes are you facing at work? What changes do you want to proactively make in your life? How do you react under stress? How do your habits keep you feeling stuck and resisting the changes you need to make?.
In this workshop, you will:
-
Understand the impact of change on your mind, body and emotions
Assess your “change-resilience”
- Become aware of the stages of change, what to expect in each stage and how to manage your personal stress reactions
- Learn critical self-awareness tools that will help you embrace change and move from habit to choice
- Practice changing limiting beliefs into empowering beliefs
-
Make a plan for self-care and self- empowerment in the face of change
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Essential Communication Skills
As a leader, your communication style and habits have a disproportionate impact on the "climate" of the organization. The way you communicate can heavily influence employee motivation, the quality of information shared, and employee engagement.
Come to this course to...
- Practice essential skills for creating the organization you want, including listening and speaking clearly
- Understand the functions & channels of communication in an organization
- Understand communication barriers and practice overcoming those barriers
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Module 6
Managing Stress and Conflict
It's now common knowledge that stress is a serious and dangerous health risk factor and can be linked to many of our most serious health challenges. But did you know that stress is also the cause of billions of dollars in lost productivity and revenue in our workplaces? Stress is also at the core of how we handle conflict. When we can reduce our stress, conflict cycle can become more productive.
In this course you will...
- Define stress and understand its causes
- Identify your personal triggers and practice managing your stress reactions
- Understand 5 conflict responses and practice effective conflict management
Date: Wed.,TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Quality Improvement Principles
The quality of our products, our services and our internal processes is critical for business success. If we understand the key concept of continuous quality improvement and are able to apply that concept to key processes, we can become more effective, efficient and profitable.
Come to this class to...
- Learn to evaluate the needs of both external and internal customers
- Learn and apply the PDSA model (Plan, Do Study, Act)
- Learn and practice useful process improvement and analysis tools such as: fishbone diagram, tree diagram, brainstorming and plus-delta evaluation
Date: Wed., TBD OR Mon.,TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Module 8
Performance Management
Employee performance problems can be frustrating. Often, we act as if simply telling or showing our employees how to perform should be enough. However, performance needs to evolve through coaching and support- and NOT be relegated to an annual performance appraisal.
Come to this course to...
- Discern between performance management and performance evaluation
- Apply a 4-part performance management model to your most pressing performance issues
- Discuss common barriers to effective performance and make a plan for overcoming those barriers
Date: Wed.,TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Interviewing and Selecting Team Members
If you've ever had to supervise someone you suspect is in the wrong job, you know that the wrong person in the job can cost your business a lot of money and can produce a lot of stress. But often, traditional interviewing methods do not tell us what we need to know about potential job candidates. Behavioral interviewing can help us make better selections and find the right people for the right jobs.
In this course you will...
- Discuss common obstacles to effective employee recruitment & development
- Learn the basics of behavioral interviewing
- Practice writing and asking behavioral interview questions
- Evaluate your open positions through the lens of competencies
Date: Wed , TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Employee Motivation
Understanding how to motivate others is a key skill in our ability to effectively lead others. Many of us resort unconsciously to the old carrot-and-stick methods with very limited success.
Come to this course to...
- Understand your role in creating the motivational climate at work
- Practice impacting employee motivation using the 4-D cycle, coaching, supporting and recognition skills
- Build a plan for motivating your team
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Business Writing
In today's world, we communicate constantly: e-mail, text, facebook, tweets- the list goes on. But in this busy world, the quality of our communication makes a difference. For better or worse, people make judgments about our competence and credibility based on our written and oral communication.
Come to this class to...
- Learn 5 ways to quickly organize your thoughts and translate them into writing
- Learn and practice essentials skills for effective e-mail communication
- Review common e-mail mistakes and ways to ensure that you don't make them!
- Learn common grammatical and word choice errors and receive a cheat sheet to improve your writing
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Presentational Speaking
Many people report feeling more afraid of speaking in public than of death. For most of us, however, speaking in public creates mild but manageable anxiety. What we do with this anxiety is very important to our success, and learning a few key skills can help us be much better prepared for those planned and unplanned moments when we are called upon to speak.
In this course you will...
- Learn 5 ways to quickly organize your thoughts when you are asked to present
- Discern between 3 common speaking purposes
- Consider your audience and make a plan for meeting their needs
- Review important tips and tricks for creating great visual aids
Date: Wed., TBD OR Mon., TBD
Time: 6:00 - 9:00 pm 1:30 - 4:30 pm
Cost: $54
Instructors: The Supervisory Academy is led by Michelle Waters and Rhiannon Surrenda.
