Note: Schedule subject to change
Week |
Date |
Topic |
Reading |
Assignments |
1 |
2/13 | Course Introduction, Introdcution to PC user support | ||
2 |
2/20 | Introduction to Troubleshooting | Troubleshooting | Assignment 1 Due |
3 |
2/27 | Help Desk Concepts | Delp Desk Concepts | Assignment 2 Due |
4 |
3/5 | Customer Service & Communication Skills | Soft Skills | Assignment 3 Due |
5 |
3/12 | Writing for end users | Writing | Assignment 4 Due |
6 |
3/19 | Writing for end users | Assignment 5 Due | |
| 3/26 | SPRING BREAK | |||
7 |
4/2 | Help desk tools | HelpStar | |
8 |
4/9 | Midterm | Final Project Bibliography Due! | |
9 |
4/16 | Help desk tools | HelpStar | Assignment 7 |
10 |
4/23 | Special troubleshooting topics | Assignment 6 - Final Draft Due | |
11 |
4/30 | Special troubleshooting topics | ||
12 |
5/7 | Special troubleshooting topics | ||
13 |
5/14 | Special troubleshooting topics | Final Project Written Draft Due! | |
14 |
5/21 | Introduction to Project Management | Project Management | |
15 |
5/28 | Student Presentations | Final Project Written Part DUE! | |
16 |
6/4 | FINALS: Student Presentations | Wednesday 6/4 8:00 - 9:50 AM |