CIS 188 Course Information for Fall 2012

 
 

Contact Information

  • Rick Graziani
  • Email: graziani@cabrillo.edu
  • Office: room 2552
  • Phone: 831-477-3533

Class Information

  • Lectures recorded online every Monday
   
 

Text and other Materials

  • Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: Foundation learning for the CCNP TSHOOT 642-832, By Amir Ranjbar, ISBN-10: 1-58705-876-6
  • Cisco Networking Academy CCNP TSHOOT Lab Manual (will be provided)

Other Recommended Readings

 
   
   
 

Classroom Policies

In order to make our class a comfortable and encouraging learning environment for everyone, everyone is expected to abide by the following policies.

   
 

Class Policies - General

  • Please treat other students, the instructor, and guests with courtesy and respect.
  • Please do your best to be on-time for class. If you are late, enter quietly and find out what you missed from another student.
  • Please listen when others are speaking.
  • A student who misses 3 weeks of classes may be dropped from the course.
  • Bigotry and prejudices of any kind will not be tolerated.
  • Any unprofessional conduct or rudeness will not be tolerated.
  • Communications with others including discussion areas and email, will be done in a professional, courteous, and polite manner.
   
 

Online Policies and Expectations:

  • Treat other students and myself with courtesy and respect.
  • Forums, chats and other forms of conversation will take place in a comfortable learning environment.
  • Be supportive and encouraging, not demeaning or arrogant.
  • If you do not have something supportive to say, then please keep your comments to yourself. ie. No "RTFM"
  • Expressing any personal issues with someone, including public figures, students, faculty, Cabrillo or companies is not permitted.
  • Use your full name.
  • Help and encourage each other... we are all in this together. The more you learn, the more you realize what you do not know. And we can't be knowledgable about everything. :-)
   
 

Class Policies - Classroom Computers

  • The computers in the classroom are for instructional purposes used by a several classes.
  • Do not install any software on the computers in the classroom or the lab.
  • Do not copy any software from any of the computers in the classroom or the lab.
  • Do not change the desktop or any of the default configurations of the computer unless it is part of a lab exercise.
  • Any misuse of the equipment will not be tolerated.
   
 

If you cannot abide by these policies, please withdraw from the class.
   
   
  Grades
   
 

Letter Grade

  • 40% - Chapter Assessments (3 attempts per assessment, with the highest grade counting)
  • 15% - Labs (See Lab Documentation below)
  • 15% - Participation in Blackboard Forums
  • 15% - Project/Presentation/White Paper (Choose one)
  • 15% - Final Exam

Passing (non-letter) Grade (P)

  • Satisfactory participation of Blackboard Forums
  • Satisfactory completion of Cisco Academy Final Exam
  • Satisfactory completion of 4 of 7 Cisco Academy Chapter Assesssments

 

 
 

Lab Documentation

  • Complete one lab per chapter
  • Please limit yourself to one lab per chapter until after the semester
  • Read the lab prior to getting on NetLab
  • Document and email be the following information for each lab:
    • Subject: CIS 188: Lab x.y TT n (Example: CIS 188: Lab 4.2 TT-B)
    • Team member names
    • Commands used in troubleshooting
    • Commands used in the solution
    • Feedback: Include if this is regarding the ILM or SLM, Step number and feedback. (Example: Step 6: Before attempting the pings and tracert in the first four bullets after "When rebooting DLS1 primary HSRP router..." the instructions should include "Reload DLS1 and then do the following four commands."

 
   
   
  Getting Help
   
 

Please don't hesitate to see me if you need some help, have some questions, or just want to talk about networking. I am always available during my office hours and also by appointment. You can call me at any time, my number is 479-5783, although email always works best. If I am not in, please leave a message letting me know what are the best times to call you back. You can also get in touch with me using email: graziani@cabrillo.edu And you can even come by, just to say hello!

As required by the Americans with Disabilities Act (ADA), accommodations are provided to ensure equal opportunity for students with verified disabilities. If you have a disability that requires accommodations for this class, please contact the Learning Skills Program at 479-6220 or (for students with learning disabilities and attention deficit disorder) disabled Student Services at 479-6379, to make arrangements as soon as possible.

The Disabled Students Program and Services (DSPS) offers a variety of services to enable students with disabilities to function independently in the educational environment. The objectives of our services are to integrate and mainstream students with disabilities into general campus programs and activities.

The following services are provided to students enrolled through the Disabled Student Services Office: counseling and advising, tutorials, academic support, referrals and coordination, classroom aides, readers, interpreters, note takers, special classes, special equipment, on-campus transportation, special parking, priority registration, test proctoring, liaison with local, state and federal agencies, specialized adaptive equipment, and high tech center with computer adaptations.

Office Numbers: (831) 479-6379 or (831) 479-6370 
(831) 479-6421 (TTY for hearing impaired)
   
  Arranged Hours:
 
  • In accordance with the California Code of Regulations, Title 5, section
    55002 Standards and Criteria for Courses and Classes, subsections (a)(3)
    and (b)(3) [Course Outline of Record] and (a)(4) and (b)(4) [Conduct of
    Course], and in accordance with Title 5, section 58050, the syllabus shall
    describe educational activities required of all students enrolled in classes
    with supplemental hours of instruction as described in the course outline
    of record and approved by the Curriculum Committee.
  • The class syllabus is evidence that students enrolled in courses with hours
    by arrangement attached, as listed in the Schedule of Classes, were
    informed of their individual weekly or daily supplemental instruction
    schedule and their responsibility to adhere to the schedule. The
    information regarding arranged time, place, and availability of instructor
    demonstrates that the instructor is providing immediate supervision and
    control during the scheduled supplemental hours. (Supplemental hours
    must be scheduled the same amount of hours each week of the term for
    credit courses that meet coterminous with the primary term. In credit
    courses using daily census procedure [noncoterminous],
    supplemental hours must be scheduled for the same amount of hours as for each
    scheduled day of the course or as a portion of the hours the course is
    regularly scheduled for each day it meets.)
  • In accordance with Title 5, section 58050 (a)(7) and section 53400 et seq.,
    the instructor must possess the minimum qualifications or equivalencies
    for service as the course instructor.
   
 

Learning Outcomes:

1. Using one or several of the standard network troubleshooting processes develop and implement a troubleshooting strategy to identify and solve problems in complex enterprise networks.
2. Analyze and troubleshoot network performance issues in a complex enterprise network using verification, debug, and analytical outputs from network devices such as routers and switches.