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Help > WebAdvisor Login Issues


 Frequently Asked Questions - WebAdvisor Login Issues 
WebAdvisor locked me out of my account after too many failed log-ins. Now what do I do?

Simply wait 15 minutes and try again.

Tip: If you are unsure of your password use WebAdvisor's "I Forgot My Password" link on the Log-In page to either view your password hint or request a temporary password. WebAdvisor will send the temporary password to the email address on file for you.

The password I used to apply online does not work now that I am trying to register for classes, why?

The system you used to apply online, CCC Apply, is run by the XAP Corporation. WebAdvisor (the system you use to register for classes) is run by Cabrillo College. Your passwords on each system are different.

Hint: The very first time you log-in to WebAdvisor your password is your birthday, in mmddyy format. After your first log-in you will need to change your password for security reasons. Your new password must be 6 to 9 characters and contain both letters and numbers.

I want WebAdvisor to send me a temporary password, but the email address you have for me is wrong. How do I get it corrected?

Complete a Change of Information Form and turn it in to Admissions & Records. Before we can make any changes we need your physical signature and either your Student ID Number or your Social Security Number. Unfortunately, we cannot correct your records over the phone, so mail, fax or bring this form in.

I was supposed to receive an email with my temporary WebAdvisor password. Where is it?

Check the spam folder in your email. You may also call Admissions & Records at (831) 479-6201 to make sure your email address is correct in our system.


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