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Human Resource Management Classes


Building Emotional Intelligence and Self-Awareness
To be emotionally intelligent means to have and demonstrate self-awareness and to be able to self-regulate, so you can communicate with a higher degree of competence. Emotional intelligence and self-awareness are critical skills in work and in everyday life. In this module you will…

  • Understand the 4 components of Emotional Intelligence
  • Practice 2 powerful techniques for developing greater self-awareness
  • Learn 3 ways to “prime” yourself for greater success

Wed., Sept. 13
9:00 am - 12:00 noon
Room: 1522

Register by Sept. 11: $52
Register after Sept. 11: $58

 

 

 

 

 

register online

 

Claire Laughlin, MA, is a dynamic and engaging trainer and consultant who uses experiential and innovative methods to help teams and organizations achieve results. With every client, she seeks to build individual leadership potential, teach positive communication habits, and enhance trust among and between team members.

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Being a Great Supervisor: The Fundamentals of Successful Supervision
Being a supervisor is a lot of responsibility, and it involves the fundamental ability to get things done through others. As a leader in your organization, you help set the tone, and you have the potential of making a very positive impact. 
In this course you will...

  • Understand the roles and responsibilities of effective supervisors
  • Learn the key behaviors that set the best supervisors apart from the rest
  • Assess your own supervisory skills and strengths
  • Learn more about 4 distinct styles that show up at work and the implications of each


Date: Mon., September 25      
Time: 5:00 - 8:00 pm                    
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., September 26 
Time: 9:00 am - 12:00 Noon                    
Cost: $58
Location: Aptos Campus, room 1522

     register online

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Building Trust
As a supervisor, your ability to create and sustain a climate of trust is critical to your team’s satisfaction and success. But how can you demonstrate that you’re worthy of your direct reports’ trust? 

Come to this course to...

  • Explore why trust matters and the high cost of low-trust work groups
  • Define trust and identify specific behaviors that support it
  • Practice communicating to build trust and never to let it diminish
  • Make a plan for improving trust that is tailored to your team

Date: Mon., October 2      
Time: 5:00 - 8:00 pm                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., October 3   
Time: 9:00 am - 12:00 Noon                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

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Understanding Employee Engagement
Some estimate that as much as 75% of American employees are disengaged at work. Imagine how much easier your life as a supervisor would be if only your employees would show up at their best. In this course you will…

  • Learn about the key drivers of engagement and assess your team 
  • Assess your own degree of engagement at work 
  • Make a plan to sculpt your job to unleash your potential 
  • Practice conducting a “motivational” interview

Date: Mon., October 9   
Time: 5:00 - 8:00 pm                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., October 10    
Time: 9:00 am - 12:00 Noon                   
Cost: $58

Location: Aptos Campus, room 1522

     register online

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Assessing Your Team’s Effectiveness
Leading a team has its challenges but it’s an inescapable reality of today’s organizations. When we understand the principles of effective teamwork, we can harness the power of interdependence to create a powerful work team that achieves the right results.
Come to this class to...

  • Understand the stages of team development and how to navigate through each
  • Assess your team’s effectiveness by applying six elements of successful teams
  • Use the power of a team charter for getting, and keeping, the team on track.

 

Date: Mon., October 16
Time: 5:00 - 8:00 pm                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., October 17   
Time: 9:00 am - 12:00 Noon               
Cost: $58

Location: Aptos Campus, room 1522

      register online

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Conducting Quality Interviews and Selecting the Best Candidates
Have you ever looked around the office and wondered how certain people were chosen for the position they hold? If so, you know that hiring the wrong person can impact the business results and office morale. The problem is that traditional interviewing methods do not tell us what we need to know about potential job candidates. Dynamic behavioral interview techniques can help us find the right people for the right jobs. In this course you will...

  • Discuss common obstacles to effective employee recruitment & development
  • Learn the basics of behavioral interviewing
  • Practice writing and asking behavioral interview questions
  • Evaluate your open positions through the lens of core competencies

 

Date: Mon., October 23    
Time: 5:00 - 8:00 pm             
Cost: $58

Location: Aptos Campus, room 1522

     register online


Date: Tue., October 24   
Time: 9:00 am - 12:00 Noon                     
Cost: $58

Location: Aptos Campus, room 1522

   register online

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Coaching for Results
Coaching, a crucial leadership skill for successful supervisors, combines building relationships, providing support and monitoring progress.  Coaching allows you to address performance issues before they escalate, and it empowers your employees to develop the skills they need to succeed, which in turn helps your department succeed. In this class you will…

  • Identify the impact effective coaching has on you, the employee and the climate at work
  • Learn and practice the precursors to coaching: being curious and asking good questions
  • Review and practice a powerful 4-step model for coaching
  • Develop a detailed a plan to coach a specific person on your team

Date: Mon., November 28    
Time: 5:00 - 8:00 pm                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., November 29   
Time: 9:00 am - 12:00 Noon                 
Cost: $58

Location: Aptos Campus, room 1522

     register online

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Managing Conflict
Conflict can’t be avoided, but the way we handle it can be improved. In fact, handling conflict constructively can build trust in your relationships and increase your credibility. It can also stimulate new and better ideas and keep your workforce engaged.

In this practice-based class you will:

  • Understand the tension we feel between showing that we care and addressing tough topics   Identify signs that you need to speak up and get involved
  • Practice listening and giving powerful (yet supportive) feedback in times of stress
  • Practice mediating a conflict between two others who is in a conflict at work

 

Date: Mon., December 4  
Time: 5:00 - 8:00 pm                 
Cost: $58

Location: Aptos Campus, room 1522

     register online

 

Date: Tue., December 5 
Time: 9:00 am - 12:00 Noon                     
Cost: $58

Location: Aptos Campus, room 1522

     register online

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What Motivates Me? ®
Employee engagement is a serious issue. Whether you are the employee working in a de-motivating environment, or you are the leader responsible for that environment, you have more power than you think to influence the culture and get people engaged when you understand motivation!
 
Research teams at The Culture Works have studied more than 850,000 people globally to learn what makes people the most engaged in their jobs. Bottom line? People are most engaged when their work aligns with their primary motivators. But most of us don’t even know what our primary motivators are!
In this class, you will…

  • Interpret the results of your online Motivator’s Assessment ® (taken in advance)
  • Work through a set of thought provoking exercises to help you discover what you love best about your work
  • Make a plan for sculpting your job for higher satisfaction

*Participants need to purchase the book, “What Motivates Me” from Amazon.com or your local bookseller (approximately $16).
Please use the code that is included in the book to take your online assessment and bring the printed report to class.

Wed., Nov. 1
8:30 am - 12:00 noon
Room: 1522

Register by Sept. 11: $64
Register after Sept. 11: $72

 

 

 

 

 

register online

 

Patricia Nelson - see bio below

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Be a Better Communicator
How many times during the last month have you delivered what you believed to be a stellar work product, but, surprisingly, it was rejected by your co-workers. You’re unsure why this happened! Unlock the mystery of communication styles - build relationships and communicate effectively with people with different behavior styles.

This course provides an effective and observable way to understand those around you and how best to work with them. In this course, you will:

  • Diagnose your own behavior interaction style preference using the Bolton and Bolton Behavioral Styles Model
  • Analyze the behavior styles of others
  • Gain communication techniques for greater success with others.
  • Practice “flexing” across styles to work well with others.
  • Create an action plan for improving your communications with specific people. 

Wed., Nov. 8
9:00 am - 12:00 noon
Room: 1522

Register by Sept. 11: $54
Register after Sept. 11: $62

 

 

 

 

 

register online

 

Patricia Nelson has over 20 year of experience in global leadership development, organizational development, and learning and training. At Seagate Technology, she is responsible for design and delivery of management and leadership programs and has worked with management and HR professionals around the globe in 12 countries.



 

 

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