What is a ...
3rd- party service provider

A "3rd-party service provider" is an entity (e.g., company) separate from the college, who partners with Cabrillo to provide a service to the students. The services are used to store, process and/ or transport protected data on behalf of the college or the student.

Cabrillo College has a Welcome Center at the Aptos Campus and a Watsonville Center equipped with DIY computer stations, which can assist with uploading verification documents, and general support which can be used to access our partner platforms.

Each of the service providers have dedicated support teams ready to help. Find the dedicated support teams information below based on what platform you are going to access.

These services providers are required to meet the same campus policy standards for the protection of protected data that is required for application services that are managed by internal campus IT resources.

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Cabrillo College sign
group of people walking up stairs at the Watsonville center
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Who to contact for help
It’s important to know who you need to contact for specific issues. Use the information below.


CCCApply Person Verfication Step

All California Community Colleges work with ID.me to verify the identity of students who apply to California community colleges using CCCApply. This streamlines and secures both the admissions and financial aid process while also safeguarding student information. Cabrilllo College has DIY computer stations to assit with access to the ID.me site. California Community Colleges and ID.me. dedicated support teams ready to help.

When to contact ID.me for help, common issues include:

Here is your Digital Toolkit to apply and ID.me:

CCC ID.me Verification Guide, CCC ID.me Verification Infographic, CCC ID.me Troubleshooting Manual , CCC ID.me Contact List, and CCC Identity Proofing FAQs.

Before contacting support, please:

  1. Try at least one time to sign in to your ID.me account.

  2. Try the troubleshooting steps in this article. This helps our agents more quickly determine what’s keeping you from signing in.

If you do not have an ID.me account, you must create an account using the email address you used for your CCCApply account. After you create your ID.me account, verify your identity to access CCC. You can use your verified ID.me log in at CCC and anywhere else ID.me is accepted.

For steps to verify your identity, visit Verifying for Verifying for California Community Colleges.

Before contacting support, please:

  1. Try at least one time to sign in to your ID.me account.

  2. Try the troubleshooting steps in this article. This helps our agents more quickly determine what’s keeping you from signing in.

Technical Support

If you face technical barriers like device, browser or Internet issues, contact:

ID.me Help Center: The help center offers step-by-step troubleshooting guides on common technical problems.

ID.me Support: Speak to a live agent by contacting ID.me support 24/7 for time-sensitive technical issues.

• For college device/network questions, contact the college IT department at

To open a ticket with Support:

  1. Go to the ID.me Contact Support page.

  2. Select Submit a ticket without signing in.

  3. In the form, under “Why can't you access your account?”, select the dropdown that best describes your issue.

  4. Select Submit.


1098-T Statements

Cabrillo College has partnered with Educational Computer Systems, Inc. (ECSI), offering you the opportunity to receive your 1098-T Tuition Tax Statement electronically this year. If you would like to receive your 1098-T form electronically, please give your consent by following the link provided below and following the step-by-step instructions. 1098-T's will be provided by the end of January every year.

1098-T Electronic Consent

Before contacting support, please:

  1. Read the New-to ECSI FAQs

Start here to learn how to register for a user profile, find your account number, connect an account to your user profile, and manage your user profile.

  1. Get 24/7 help from our virtual ECSI Chat Assistant, any time and from anywhere.

  2. Call our ECSI Virtual Phone Assistant to get 24/7 help with questions about your account.

1098-T & 1098-E Tax Documents

(866) 428-1098

Tax Statement Status | Tax Statement Delivery Details | Information on Your Tax Statement


Order Official Transcripts or Credentials (Diplomas/Certificate of Achivements)

  • All transcripts orders must be placed online via Parchment.

  • Cabrillo Transcript pricing information.

  1. Help Center Articles

  2. Create a Help Ticket

  3. Contact Parchment tel: (847) 716-3005

Need support in placing your order? Watch the Parchment How to Videos.