Transcript orders are processed and delivered through NSC.

• Before contacting Admissions & Records, check your order status here:

NSC Student Portal

Through the portal you can:

• Check order status

• Resend electronic transcript link

• View tracking information

• Review delivery details

If your transcript has not arrived within the expected timeframe, contact NSC customer service after the recommended waiting period for your delivery method.

Sometimes a college or organization will tell you they never got your transcript.

If your order shows Sent or Delivered in the National Student Clearinghouse (NSC) system, that means it has already left Cabrillo.

Here is what to do if your school says they didn’t receive it, here’s what to do:

Check your NSC order status. Use the NSC Student Portal to confirm your transcript was sent. If NSC shows “Sent” or “Delivered,” contact NSC Customer Support, they can help with the following: Missing transcripts, Delayed delivery, Incorrect recipient email, Electronic delivery failures and Mailing issues.

All electronic transcript links expire 30 days after the secure link is emailed to the recipient. You will receive an email when access to your electronic transcript link expires.

To print an unofficial listing of classes you have taken on or after 1982, log in to Self Service and select the Grades box. This will display a record of all grades issued since 1982.

All official transcripts must be requested online.

Per Board Policy, students are entitled to two free transcripts during their lifetime. Use the Official Transcript Request etrieve form to request a free transcript if applicable.

All students who have attended Cabrillo College since 1982 (to present) must contact National Student Clearinghouse place a transcript order electronically.

You may also use our lobby computers to place an order.

To check the status of an existing order, visit Transcript order tracking

If you have not attended Cabrillo College since 1982, please submit a transcript request to National Student Clearinghouse. After submitting your order, our transcript processor will send you a signature page by email. Print it out, sign it, and deliver it to us in person or by mail or fax. Once we receive this we can begin processing your order. Since we will be retrieving and copying non-electronic records, you can expect us to finish processing your order within two weeks from the date we receive your signature page.

If you have attended Cabrillo College on or after 1982, but otherwise do not have Self Service credentials, please email Admissions and Records to request login access. If you have attended since 1982, some or all of your records are in electronic format. Once we verify your identity we will give you a Self-Service login name and password so that you can access your records online and order transcripts. When you order transcripts through (link coming soon) there are no delays, unless your transcript includes archival records from 1982 or before.

*If you are ordering transcripts from 1982 and prior will have a longer delivery time of 7-14 business days to allow for processing.

Please note: Cabrillo College does not process transcript fees. The fees are processed by our third party vendors.

Fees**:

Electronic Transcript $7.00 + NSC Processing Fees

Paper Transcript (Hold for pickup) $7.00 + NSC Processing Fees

Paper Transcript Mailed (Standard USPS) $7.00 + NSC Processing Fees

Delivery Options:

Paper Transcript Mailed (Certified Mail/US) $7.00 + NSC Processing/Delivery Fees

Paper Transcript Mailed (Express: US, Canada/Mexico, International) $7.00 + NSC Processing/Delivery Fees (Shipping rate displayed after address is entered)

**Students are entitled to two free transcripts during their academic lifetime.

National Student Clearinghouse (NSC) Helpful Resources

• Submitting a Transcript Order

• How to access an electronic transcript

• Can’t open my PDF

• Transcript order tracking

• FAQs

Reminders

• Per Board Policy, students are entitled to two free transcripts during their academic lifetime.

• Transcripts only show work undertaken at Cabrillo College. If you need official transcripts from another college, contact that college directly.

• All orders are processed on regular business days, not including weekends or holidays.

• If you are ordering transcripts from 1982 and prior will have a longer delivery time of 7-14 business days to allow for processing.

• To ensure your privacy: You will need to show us a picture ID when picking up a transcript. If you want to pick up a transcript for someone else, please bring a signed note from them giving you permission, along with your own photo ID. Visit Student Records Privacy for more information. The note should say something to this effect: "I (student's full name) authorize (full name of person picking up the transcript) to receive my transcript on my behalf." Remember to sign and date your note.