Find Your Career Today! The skills taught by our department are in high demand in several occupations.
CABT courses teach the specialized technology skills necessary for career growth in today's job market. The CABT degree and certificates can lead to a career in fields as diverse as IT, human resources, public administration, marketing, medical office management, and small business administration.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Median Salary - $46,999
Customer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Median Salary - $42,020
Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Comply with federal, state, and company policies, procedures, and regulations.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Receive, record, and bank cash, checks, and vouchers.
Median Salary - $51,434
Perform buying duties when necessary.
Prepare purchase orders and send copies to suppliers and to departments originating requests.
Compare suppliers' bills with bids and purchase orders to verify accuracy.
Prepare, maintain, and review purchasing files, reports and price lists.
Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers.
Median Salary - $49,864
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
File and maintain records.
Median Salary - $36,662